Privacy

Privacy Notice for Flame Veil Fire Safety

Last updated:03/10/2024


Flame Veil Fire Safety is committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, disclose, and safeguard your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and other relevant privacy laws. By engaging with our services, you agree to the practices described in this Privacy Notice.


Who We Are

Flame Veil Fire Safety provides fire safety consultation to individuals and businesses. We act as a data controller in relation to the personal data that we collect and process.


Contact Information 

Address:

Flame Veil Fire Safety  

Blue Square Business Centre

272 Bath Street 

Glasgow

G2 4JR


Email: Contact@flameveilfiresafety.co.uk 

Phone: +44 7936 987624


The Information We Collect

We may collect the following categories of personal data:

  • Personal Identification Data: Name, address, phone number, email address, business details.
  • Contractual Data: about the services you have purchased from us.
  • Technical Data:  IP address, browser type, operating system, and other details about how you interact with our website.


How We Use Your Data

We will only use your data when the law allows us to. The most common uses of your data include:


  • Performance Of Contract: To provide the fire safety services you have requested.
  • Legal Obligations: Complying with our legal responsibilities (e.g., financial records for tax purposes).
  • Legitimate Interests To improve our services, monitor our website, and send important updates.
  • Marketing With your consent, we may send you information about our services, promotions, or events. You can withdraw your consent at any time.


How We Use Your Data

We will never share your information to third parties without your permission. However, we may need to share your data with:

  • Service Providers: Third parties who provide services on our behalf (e.g., payment processors, IT services, accountancy firms).
  • Legal and Regulatory Authorities: If we are required to disclose your data to comply with the law or legal processes.
  • Business Transfers:  If we sell or merge parts of our business, your personal data may be transferred to the new owners.


Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements. We regularly review the data we hold about our clients and dispose of it once it is no longer required. 

Service Related Data: Retained for 7 years to comply with tax and legal obligations.

Marketing Related Data: Retained until you withdraw your consent or opt out.


Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or disclosure. However, no data transmission over the internet is 100% secure.


Changes To This Notice

We may update this Privacy Notice from time to time. Any changes will be posted on this page, and where appropriate, we will notify you by email.


Complaints

If you are unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues. However, we would appreciate the opportunity to address your concerns before you approach the ICO, so please contact us first.


If you have any questions about this Privacy Notice or how we handle your personal data, please contact us on the details at the top of this notice.